Frequently Asked Questions

Costs / Payment Methods

  • Why are there no daily prices?
  • How can I pay?
  • How much do annual subscriptions cost?
  • How much does a one-off loan cost?
  • Do I have to make a deposit?

Reservations and Renewals

  • Who is allowed to borrow?
  • How can I reserve objects?
  • When does my loan period end?
  • Can I renew items?

Pick up / Delivery

  • Who is allowed to pick up the objects?
  • What happens if I don’t pick up the objects?
  • Can I also have items delivered to me?

Usage

  • How do I know how to operate the objects?
  • Am I allowed to give borrowed objects to other people?

Return / pick-up service

  • What happens if I return the objects uncleaned?
  • What happens if I return an item late?
  • Can I have items picked up from my home?

PickUp Station

  • I have not received an e-mail. What should I do?
  • How do I close lockers correctly?
  • What fits into the PickUp Station?
  • Who is allowed to use the PickUp Station?
  • How does the PickUp Station work?
  • How can I reserve objects into the PickUp Station?
  • What is the reservation deadline for the PickUp Station?
  • Does the PickUp Station cost extra?
  • Can I also return items to the PickUp Station?

Institutions / Companies

  • Who is allowed to collect and return the objects?
  • When can I collect and return objects?
  • As an institution, may I also borrow?

Legal

  • What happens if I lose or break an item?
  • Are items that I borrow insured?
  • Cancellation of the subscription
Saturday 10.8.2024 closed (association excursion)